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Volunteer Hub

On this page our current volunteers can find useful information to help them in their role.

Useful Downloads
Upcoming free Training Courses For Volunteers
Please email kathy@associationofcarers.org.uk for details about upcoming training sessions, or call 01424 722309.


In the event of any possible Adult Safeguarding concern, there are several steps that all our volunteers need to be aware of.

What to do

If there is an immediate risk, then call emergency services first on 999.

Call the Association of Carers office during office hours (Mon – Thurs: 9 – 5 and Friday: 9 – 4.30)

Outside of our above office hours, you will need to contact Health and Social Care Connect (HSCC) directly on 0345 60 80 191 (07797 878 111 by text), or on their out of hours number 01323 60 80 191.

When a concern is reported to HSCC/Adult Social Care they will need the following information:

  • Is there an immediate or future risk?
  • What are the adult’s views?
  • Did you tell the person involved that you would have to pass the information on?
  • When and where did the incident take place?
  • Who was involved?

What not to do

  • Do not promise to keep secrets
  • Do not ask investigative questions or make judgemental comments
  • Do not use leading questions
  • Destroy any evidence
  • Do not confront the alleged abuser
  • Do not make decisions on your own

As volunteers for the Association of Carers the main thing you need to remember is just to phone something in if you are worried for any reason.

And remember that reporting a safeguarding concern doesn’t have to be a bad thing. By reporting something, this may result in resolution of an issue, or extra help being provided to a family. It doesn’t automatically mean that Adult Social Care will be knocking on a carer’s door with the police, or anything dramatic like that. It may just be about joining up the dots on a bigger picture. So it’s really important to pass on information, no matter how trivial it seems.

Being vigilant when undertaking your role(s) so you can inform us of any issues is your main responsibility.

Policies and Procedures

You can download our policies and procedures below.